Legal
Refund Policy
Last updated: July 21, 2026
This Refund Policy applies to digital purchases on Car Check Report.
1. What you are buying
You are purchasing a digital information product: a vehicle safety/reliability report (or report credits in a bundle), delivered electronically. Because delivery is typically immediate, refunds are limited as described below.
2. When we refund
We will consider a full or partial refund when:
- You were charged but the report clearly failed to generate and we could not deliver it after a reasonable retry.
- There was a duplicate charge for the same order.
- We determine, at our discretion, that a material Service error prevented you from receiving what you paid for.
3. When refunds are usually not available
- You simply changed your mind after a report was delivered successfully.
- You dislike the findings (e.g. recalls or complaints exist).
- You expected a title, accident, or insurance history report — our product is a safety/reliability report from public government sources, as disclosed on the site.
- Some data sections were unavailable from upstream sources but the report was still delivered with those sections marked as unavailable.
4. How to request a refund
Open a ticket within 14 days of purchase:
- Request a refund in the Help Center, or
- Email support@v1.cloudtng.com with your order email, order/reference ID if you have it, and VIN.
We typically respond within 1–2 business days. Approved refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.
5. Bundles & unused credits
If you bought a multi-report bundle and unused credits remain, unused credits may be considered in a goodwill refund at our discretion. Credits already redeemed for delivered reports are generally non-refundable.
6. Chargebacks
Please contact us before filing a chargeback so we can help. Fraudulent chargebacks may result in account suspension.